news and views, technical and personal.
The other day a friend of mine asked me to help him in his task of getting a student enrolment register off the ground. The initial idea was to develop it in Microsoft Access and after some discussion it seemed that a web-based application might be the better option.
I…
Gary Vaynerchuck (@garyvee) twitted “Here’s the catch: caring about the customer is a mindset, not a tactic.” I couldn’t agree more. There used to be a time when businesses trumpeted that they offered great customer service and they only way people found out about this was to actually experience it themselves….
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I regularly look at a local job listing site for freelancing jobs (software development / web design and development) and have read more often than not like the following lines:
“I need a website site for my business. Please send some samples of your work and a quote…”
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Today, I had lunch at a Thai restaurant. Why I am writing to you about this? Well, because an incident happened in the restaurant that illustrates how not to handle a customer complaint.
To continue, I was quietly eating my lunch, reading tweets I received when I heard someone…
One of the first question asked at the beginning of the year is “What is your New Year’s resolution?”. It is a good question to be asked at this moment because the beginning of the year is a major milestone. New challenges and opportunities will be coming and there will…
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